Modern day flying is an automated affair with machines controlling most of the procedures with the pilots making sure that they are working fine - and probably taking control during takeoff and landing. But, pilots can do a lot more to make the journey a better and happier experience for the flyers. Announcements before, during and after the flight by pilots, especially if they are laced with a touch of humour can make the passengers feel at ease - that a human controls the plane and not machines - a human who can feel just like them. Instead of automated voices or prerecorded audio, a flight announcement in human voice can comfort a jittery passenger.
